Returns, Exchanges & Refunds

Q: Can I return or exchange my purchase?
A: Yes, we want you to be completely satisfied with your Ranaclothing purchase. If for any reason you are not happy with your order, you may return or exchange the item within 7 days of the delivery date, provided the item is unused and in its original condition. For detailed information, please refer to our complete Return and Exchange Policy.

Q: How is the refund processed for returns?
A: Once we receive your returned item and it passes our quality inspection, we will initiate the refund process. Refunds will be processed within 10 business days to the same prepaid method used for the original payment (e.g., your credit/debit card or UPI account). Please note that it may take additional time for the refunded amount to reflect in your account, depending on your bank's processing times.

Q: Will I get a full refund?
A: Yes, if the item meets the guidelines of our Return Policy, you will receive a [full refund / refund of the product cost, minus shipping fees]. Any applicable shipping charges or special handling fees from the original purchase may be deducted from the refund amount. We maintain full transparency, and all details are clearly outlined in our Return Policy.

Important Reminders:

[full refund / refund of the product cost, minus shipping fees]: Please choose the exact option that aligns with your company's policy.

Shipping & Tracking

Q: How long will it take for my order to be delivered?
A: Typically, your order will be delivered within 5 to 7 business days from the date of dispatch.

Q: How can I track my order?
A: Once your order has been shipped, you will receive an email and/or SMS containing your tracking details. You can also conveniently track your order by visiting the 'Track Order' section on our website.

Q: Are there any shipping charges?
A: No, we are pleased to offer free shipping on all orders.

Prepaid & Cash on Delivery (COD) Options

Q: What payment options are available at Ranaclothing?
A: At Ranaclothing, your convenience and security are our top priorities. We offer you several easy payment options to purchase your favorite T-shirts:

• Prepaid Payment:
  This is our preferred and most secure method! You can pay safely via Credit/Debit Cards (Visa, MasterCard, RuPay, Amex), UPI (such as Google Pay, PhonePe, Paytm, BHIM UPI), and Net Banking. Prepaid orders benefit from faster delivery and are eligible for exclusive discounts!
• Cash on Delivery (COD):
  For your added convenience, we also offer the Cash on Delivery option. You can pay for your order at the time it is delivered to your address.

Q: Why is my prepaid payment secure?
A: At Ranaclothing, the security of your financial details is our unwavering commitment. When you make a prepaid payment, your transaction is securely processed through our state-of-the-art, industry-standard encryption and our most trusted payment gateway partners (e.g., Razorpay / PayU).

This means:

• Data Encryption: Your payment details are sent directly via secure gateways and are not stored on our servers.
• PCI DSS Compliance: Our payment partners adhere to the highest security standards (PCI DSS).
• Fraud Prevention: Both we and our payment partners utilize advanced security protocols to protect you from fraudulent activities.

You can shop with confidence, knowing that your money and personal information are entirely safe.

Q: How do I get a ₹100 discount on prepaid orders?
A: We appreciate your trust! To encourage prepaid payments, Ranaclothing offers you a special deal: an instant ₹100 discount on your first prepaid order!

To avail of this exciting discount:

1. Add your favorite Ranaclothing T-shirts to your cart.
2. Proceed to the checkout page.
3. In the 'Coupon Code' or 'Promo Code' section, simply enter the code FIRST100.
4. The discount will automatically be applied and reduced from your order's total amount.

This offer is valid only on prepaid payments, so style up and save with Ranaclothing today

General Questions

Q: How can I contact Ranaclothing?
A: You can reach us directly via email at support@ranaclothing.in. For quick inquiries and support, feel free to contact us via WhatsApp at +91 9690181875.

Q: Do you have any physical stores?
A: No, Ranaclothing currently operates exclusively as an online-only brand. This allows us to focus on providing you with the best selection and value directly to your doorstep.